Sustainability / CUSTOMER POLICY

We, the employees of EUROMASTER IMPORT-EXPORT Ltd. highly appreciate the confidence and loyalty of yours, our customers and partners.
For this reason, the Company’s primary concern is its ambition to respond, to the highest extent, to the customers’ expectations for good quality both of its products and services.
The aims of the policy of working with the customers of EUROMASTER IMPORT-EXPORT Ltd. are:
• Building-up positive interrelations with all customers and partners;
• Permanent feed-back from the market through various forms of study of the customers’ satisfaction;
• Immediate reaction to any inquiry, signal and necessity of assistance on behalf of the customers;
• Offering products which optimally meet the customers’ needs;
• High level of rendering service, promptness and accuracy of the deliveries, positive attitude towards the customers;
• Training its employees for creating skills for behaviour, oriented to clients as well as training for better professional qualification and competence.
The position of EUROMASTER IMPORT-EXPORT Ltd. as a leader on the market of instruments is of high responsibility for the employees of the Company which obliges them to keep and increase the level of satisfaction of their customers by means of high quality of the products and services they offer.